Returns

We’re bummed if you're not 100% satisfied with the items you received, and we have made the returns so easy for you.

Returns & Exchanges

1. Get in touch with our After-Sale Customer Service by sending us at email service@meganfamily.com. Ask for the permission of returning and refund/exchange according to our policy stated. 
2. Place the item(s) in the original packing and seal the parcel securely. And then inform us of the return/exchange information (Details Below) by email. 
3. Choose the postal service to send back your return package. (Please kindly use a postal service that is trackable. In the event of package loss or package damage during transit, we will not be responsible in such cases. Therefore, we recommend adding insurance to your returned package to secure its safekeeping.)
4. Returns/Exchanges will be processed within 7 days upon receipt of your package.
5.We do not accept returns for products that are not broken or delivered correctly.
PS: Please write your order number which can be found in your Meganfamily account or the order confirmation email on the package like #IMC0001 to make it be recognized easily, so we can solve your problem as soon as possible.

Return/Exchange Information

1. Order No., for example, IMC0001
2. Item No., for example, SCV000001_S_M( and the exchanged item No.)
3.Quantity of each item.
4.Photo of the products you sent back.
5.Photo of the shipping label on the package Meganfamily shop sent to you.
6.Photo of the shipping label in the package you sent to Meganfamily shop.

Returns Address:

  (Returning to this address without Customer Services permission will not be accepted and customers will be responsible for all lost and cost.)

Return Address: 5521 Schaefer Ave.,Chino CA 91710

Tel: +1(626)693-8006

Recipient: Meganfamily Return Team

 Online Service Time - 9:00 am to 6:00 pm CST office hours

Return/Exchange Conditions

1. We only accept returns within 15 days from receiving the order.
2. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
3. All returns must first be approved by our Customer Service Team. We do not accept returned items that were sent back by you directly without checking with us first.

Return Shipping Fee

1. The return shipping cost is covered by us if it has been proven to be provided in error by our company, including wrong items sent by us, quality problems and other reasons which accepted by our customer services team. Once we receive the items, we will offer compensation or resend a replacement.
2. If you ordered an incorrect size, product or simply wants to exchange the item, we can also allow a return. You are responsible for the shipping fee, and we will refund the original product cost upon receiving the returned item. All shipping fees are non-refundable. In the case of free post, the customer will be informed of the return shipment cost (estimates may be given based on our own costs in shipping to customers).
3. We do not accept packages returned using C.O.D. service.

Refunds/Exchanges

Returns/Exchanges will be processed within 7 days upon receipt of your package. We offer a full refund on any items that are found to be faulty or damaged due to our fault. Please note that full refund is only for free-shipping orders. Besides, we do not return the shipping fees of other orders. Damage caused because of the fault of the third party or customer's own fault cannot apply for a refund.

 

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